-
BRAND
-
ABOUT UG
-
CONTENTS
-
JOBS
Privacy Policy for Personal and Specific Personal Information Protection
The Universe Group recognizes the protection of personal and specific personal information of customers, users, and our employees as a significant social responsibility in conducting matching services. We have established the following policy for the protection of personal and specific personal information, and declare our commitment to ensuring its proper handling across the entire company.
The Universe Group may jointly use personal data among its group companies for the purpose of carrying out business management operations and for providing information and services to customers as well as making related decisions, as outlined below:
(1) Items of Personal Data
Personal data held by each company in the Universe Group:
Name, address, phone number, email address, gender, date of birth, and other information related to transactions as listed on application forms, and evaluation-related information from when a customer is a member.
(2) Scope of Group Companies Jointly Using the Data
Companies in the Universe Group and affiliated companies.
Personal Information
Personal information refers to information that can identify a specific individual, such as the customer’s name, age, address, phone number, email address, place of employment, etc. Additionally, even if such information alone does not identify an individual, information that can identify a person when combined with other data is also defined as personal information.
Representative of Universe Group
Satoshi Kida
36-2, Udagawacho, Shibuya-ku, Tokyo
Handling of Personal and Specific Personal Information
The Universe Group handles personal and specific personal information collected for business purposes as follows:
Purposes of Use of Personal and Specific Personal Information
(1) The personal information we handle is collected and used within the scope necessary for the following purposes.
| Personal Information | Purpose of Use |
|---|---|
| Customer's Personal Information | Disclosure of personal information to companies posting job advertisements based on the customer's consent. Responses to customer inquiries and consultations. Personal identification for all matching services operated by Universe Group and THE SALON. Contact for surveys, campaigns, and other information provision to customers. Distribution of opt-outable email newsletters. Countermeasures against nuisance behavior and fraudulent use, and trouble prevention. |
| Business Partner's Personal Information | Sending estimates and purchase orders to business partners. |
| Job Applicant's Personal Information | Contact regarding interview for recruitment selection. Notification of recruitment selection results. |
| Employee's Personal Information | Human resource and labor management (specified separately by consent form). |
| Personal Information Acquired from Inquiries | Contact for responding to inquiries. |
| Personal Information Acquired from Entrusted Work | Used for fulfilling contractual obligations in entrusted work. |
(2) We handle specific personal information related to social security, taxation, and disaster prevention matters within the scope required by the relevant regulations.
(3) Personal-related information is handled within the scope of its intended use when it is collected as personal data.
| Personal-related information | Purpose of use |
|---|---|
| None | - |
Third-Party Provision of Personal and Specific Personal Information
(1) The company will not disclose or provide personal information to third parties, except in the following cases (① through ⑫):
(2) We will provide specific personal information only when required by the laws governing personal identification numbers (Number Act Article 19) and will not provide such information outside the specified cases.
Management of Outsourced Services
To achieve the purposes outlined in Section 1, we may entrust personal and specific personal information to companies that have entered into contracts with us. These companies are required to handle, manage, and protect the information appropriately, and are prohibited from disclosing or using it for any purposes other than those specified.
Management of Personal and Specific Personal Information
(1) Formulation of Basic Policies
We will formulate basic policies on the proper handling of personal data, including compliance with relevant laws and guidelines, and establishing points of contact for inquiries and complaints.
(2) Development of Regulations for Handling Personal Data
We will establish regulations for handling personal data, including methods for acquisition, use, storage, provision, deletion, and disposal, specifying responsible individuals and their duties at each stage.
(3) Organizational Safety Management Measures
We will establish a person responsible for handling personal data, clarify the employees who handle personal data and the scope of personal data they manage, and create a reporting and communication system to notify the responsible person if any violations or signs of violations of laws or handling regulations are identified.
Regular internal audits will be conducted regarding the handling of personal data, and we will undergo external audits for the JAPHIC mark, using the guidelines regarding the Personal Information Protection Law (Personal Information Protection Commission) as the review standards.
(4) Personnel Safety Management Measures
We will provide regular training to employees on the matters to be aware of regarding the handling of personal data.
Confidentiality matters regarding personal data will be specified in the employment regulations.
(5) Physical Safety Management Measures
We will implement access control for areas handling personal data, as well as measures to prevent unauthorized individuals from viewing personal data.
We will also implement measures to prevent theft or loss of devices, electronic media, and documents handling personal data, and in cases where such devices or media are moved, including within the business premises, measures will be taken to ensure that personal data is not easily identifiable.
(6) Technical Safety Management Measures
We will implement access control to limit the scope of personnel and the personal information databases they can access.
We will introduce systems to protect information systems handling personal data from unauthorized access or malicious software.
(7) Although the membership page will no longer be visible after cancellation, registration information will be backed up and stored for a certain period. This is intended to prevent disadvantages to members in case of operational errors and to allow for investigations if fraudulent activities are discovered. Additionally, to prevent confusion in the operation of the service, the name, contact information, and dating history of the member will be retained even after cancellation.
(8) In terms of personal information protection, we prohibit the operating company from hiring individuals who were previously registered as official members of our matching services (including full-time employees, contract employees, and part-time employees). The operating company will not enter into any contracts or relationships related to employment with individuals who were registered as official members in the past and will explicitly declare its commitment to the strict protection of personal information and respect for privacy.
Use of Statistical Data
We may create statistical data processed from the collected personal information in such a way that individuals cannot be identified.
We are free to use such statistical data, as indicated above, without any restrictions.
Scope of Application
This privacy policy (Basic Policy on Personal Information Protection) applies only to this website. We are not responsible for the personal information protection practices of other websites linked from this site.
Information Collection and Use of Cookies on the Website
On the platforms we operate, we use Google Analytics for analysis to improve the website, enhance quality, and provide appropriate content. Additionally, some of the platforms we operate use cookies to collect data. Cookies are a mechanism where small amounts of data are saved on the user's side, such as in their data or memory, when viewing a website. This allows for information exchange and is used on many websites. By using cookies, we can display appropriate content to returning customers. Rest assured the information collected through cookies does not identify individuals.
Third-Party Advertising
On the platforms we operate, some of the advertising is entrusted to third-party companies.
When visiting a page where advertisements from third-party companies are displayed, those companies may collect cookie information. The collected cookie information will not be provided to or disclosed by us, and it will be managed according to the privacy standards defined by the third party. Please refer to the third-party company’s privacy policy and cookie explanations.
We delegate advertising distribution on some of the platforms we operate to the following companies:
LY Corporation Privacy Policy
Information regarding the privacy policy after the merger of LINE and Yahoo
*Japanese only.
How to opt-out of behavioral targeting ads
*Japanese only.
By using this site, users are deemed to have given consent for data collection related to Google Analytics, cookies, third-party advertising, and appropriate content distribution. Note: The data collection through the above information is limited to non-identifiable data and does not involve identifying individuals.
Other Notes
The third-party sites and services linked from the content or advertisements on this site have independent rules regarding personal information protection and data collection practices. We are not responsible for these rules or activities.
Inquiries, Disclosure, and Procedures Regarding Personal and Specific Personal Information
(1) If the individual or their representative requests notifications of the purposes of use, disclosure, third-party provision records, corrections, additions, deletions, suspension of use, deletion, or suspension of provision to third parties (hereinafter referred to as "disclosure, etc."), we will respond sincerely.
(2) We may verify whether the individual or their representative is authorized to make such a request.
(3) If the individual or their representative cannot be confirmed, we may not be able to fulfill the inquiry or request for disclosure, etc.
(4) We will respond to requests for disclosure of personal and specific personal information within a reasonable time.
【How to Request Disclosure, etc.】
(1) Please contact the consultation desk by email, including the following information:
① Registered email address
② Registered phone number
③ Full name
④ Please select from the options below what you are requesting and specify the details or items of the personal data you are requesting:
*If your request includes "correction" or "addition," please specify the details of how you would like them corrected or added.
⑤ If contacting us from an email address different from the registered one, please attach the following:
・A scan of an identification document (driver's license, passport, etc.) showing your name.
*If you contact us from the registered email address, we will verify your identity by matching the email address.
*If contacting us within six months after membership cancellation, we cannot accept requests for deletion of personal information due to crime prevention reasons.
(2) If the inquiry is made by a representative, please indicate this and send a power of attorney or seal certificate to confirm the representative’s authority. If the inquiry is made by a representative, the original document is required, so please mail it to us.
(3) The personal information provided during the disclosure request process will be used for communication and verification purposes with the customer making the inquiry. It will not be used for any other purposes. The personal information will be kept for one year after the response to the disclosure request is completed and will then be destroyed.
*The procedure for disclosure of specific personal information is the same as above, but in compliance with the Number Act, the judgment on whether disclosure is possible will be made by the specific personal information protection manager.
【Shipping Costs for "Request for Disclosure, etc."】
After confirming the content of your request and determining that it can be processed, we will inform you of the payment account.
After confirming your payment of 1,100 yen (handling fee at your expense), we will proceed with the disclosure, deletion, etc.
Contact for Inquiries, Disclosure, and Complaints Regarding Personal and Specific Personal Information
Inquiries: Universe Group Personal Information Inquiry Desk
E-Mail：houmu@universe-club.jp
Postal address: Details will be provided by email.
Regarding the Certified Personal Information Protection Organization
We are a certified business operator under the Japan Personal Information Protection Organization (JAPHIC).
For complaints or inquiries regarding personal information, please refer to:
https://japhic.or.jp/office/info
Note: This is not for inquiries related to our products or services.
Use and Registration of Personal Credit Information
(1) We have obtained consent based on the personal information protection law Article 27, Paragraph 1 through the membership agreement regarding the provision and use of personal information by credit information agencies and their members (including our company), as follows:
(a) We use the credit information agency we are a member of for the purpose of verifying the customer’s eligibility for membership.
(b) The information defined by the credit information agency (including the "registered information" below and its history) will be registered, and the registered information will be used by the credit information agency and its affiliated members for the investigation of the customer’s eligibility.
【Information to be registered】
●Registered Information:
(a) Personal information such as name, date of birth, gender, phone number, employment information, email address
(b) The fact of applying for membership
(c) Information about any troubles caused
(2) In addition to the above, the personal information described in (1) may be exchanged or used by credit information agencies and their affiliated members as necessary within the scope required for maintaining accuracy and timeliness, handling complaints, and ensuring the proper use of personal information.
(3) The credit information agencies described above are as follows. The disclosure of information registered with credit information agencies will be handled by the agency (we do not handle it).
【Name of the Credit Information Agency】
Dating Club Association (General Incorporated Association JDA)
Address: 36-2 Udagawacho, Shibuya-ku, Tokyo, 150-0042
Website：https://dateclub.or.jp/
Universe Group
Representative Director Satoshi Kida
36-2 Udagawacho, Shibuya-ku, Tokyo