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Universe Group General Terms and Conditions

  • The general terms and conditions of the Universe Group (hereinafter referred to as "these Terms") consist of the common terms and conditions for Universe Group services and the individual service terms and conditions.
  • By using the services provided by the Universe Group, members are deemed to have agreed to the the common terms and conditions of Universe Group and the specific terms and conditions for each service defined individually by the Universe Group.
  • *Please note that these terms are originally written in Japanese.
    Translations into other languages are provided for the convenience of the users.
  • In case of discrepancies between the translated document and the original Japanese version, the Japanese version shall prevail.

Universe Group Common terms and conditions

These terms (hereinafter referred to as "this Agreement") apply to all services provided by Universe Group (hereinafter referred to as "the Company") and shall apply to all customers (hereinafter referred to as "members") who use these services (hereinafter referred to as "the Service").

Article 1 (Compliance with Rules)

  • This Agreement applies to all relations between the Company and the members in connection with the use of the Service. Members must review and agree to all terms of this Agreement before using the Service.
  • The Company may set additional rules or specific provisions (hereinafter referred to as "Individual Rules") related to the use of the Service. These rules, regardless of their name, shall form part of this Agreement.
  • If any provision of this Agreement differs from the Individual Rules, the provisions of the Individual Rules shall take precedence, unless otherwise specifically stated in the Individual Rules.
  • In addition to the individual provisions in paragraph 2 of this article, members must comply with all rules, regulations, guidelines, and similar provisions that accompany this Agreement.

Article 2 (Definitions)

Unless otherwise specified, the terms used in this Agreement are defined as follows:

  • "Member" refers to an individual who has followed the registration procedure for the Service, as specified by the Company, and has been granted the right to use the Service by the Company.
  • "Male Member" refers to a member using services intended for males.
  • "Female Member" refers to a member using services intended for females.
  • "Pre-Member" refers to an individual who desires to use the Service.
  • "Member Page" refers to a webpage provided by the Company, which can only be used by members to view and input necessary information related to the Service.
  • "Transportation Fee" refers to the cash given by a male member to a female member as a thank you for their time.
  • "ID and Password" refer to the individual ID and password issued by the Company for each member to use the Service.
  • "Rejoining Pre-Member" refers to a former member who is no longer a member due to contract termination or other reasons and wishes to rejoin the Service.
  • "Partner Store" refers to individuals or companies that have entered into a contract with the Company and completed the required procedures to provide services.

Article 3 (Service Details)

  • This Service is designed to support individuals in seeking partners.
  • This Service does not guarantee marriage or matrimonial relationships.
  • The specifications of this Service will be separately defined by the Company. The Company may make changes such as improvements, additions, or deletions to the specifications, and members agree to these changes in advance.
  • The Company will make commercially reasonable efforts to provide useful information to members through the Service. However, the Company does not guarantee the accuracy of the content or any improvement in the member’s knowledge, thinking, abilities or any guarantees regarding any other related matters.
  • The Company does not guarantee that the members introduced by the Company will necessarily meet the member's expectations. Furthermore, the Company does not guarantee the success, development, or continuation of relationships between members. The establishment and continuation of relationships are solely the responsibility and judgment of the members involved.
  • The Company does not enforce, manage, direct, or suggest conditions for relationships between members. The term "relationship" refers to a relationship between a man and a woman involving compensation, regulated under Tokyo’s dating club laws (also known as a "sugar relationship"). However, relationships limited to sexual activities or those involving prostitution are strictly prohibited. Additionally, forcing or encouraging sexual relations on the first date is strictly prohibited.
  • Furthermore, the Company does not provide any guarantees regarding the following matters. Additionally, even if a member receives information directly or indirectly from the Company about the Service, the Company does not guarantee anything beyond what is stipulated in these Terms:
    • That there will be no malfunctions or issues with the usage environment caused by using the Service.
    • That the Service will be accurate and complete.
    • That the Service will operate continuously.

Article 4 (Application)

  • The membership eligibility for this Service is conditioned upon meeting the following requirements:
    • The individual must meet the age and other conditions specified by the Company.
    • The individual must be able to provide their name, age, address, phone number (hereinafter referred to as "Registration Information"), and other details as specified by the Company through the method prescribed by the Company.
    • The individual must be able to set up the necessary environment for using the Service at their own responsibility and expense.
    • The individual must have the mental and financial capacity to interact with others in a gentlemanly manner.
    • The individual must not have any reasons that would make it difficult for the Company to provide the Service.
    • If requested by the Company, the individual must be able to prove the above requirements in writing or through other means.
  • Pre-Member (individual wishing to join) may apply for the Service after agreeing to the contents of this Agreement and following the application process prescribed by the Company.
    The Pre-Member guarantees that all Registration Information is accurate.
  • The Company may refuse registration or re-registration if the Pre-Member falls under any of the following conditions, and the Company has no obligation to disclose the reasons for refusal:
    • If any of the provided Registration Information is false, contains mistakes, or is incomplete.
    • If the individual is a minor, under legal guardianship, under curatorship, or under assistance, and has not obtained the necessary consent from a legal representative, guardian, curator, or assistant.
    • If the individual is part of anti-social forces (such as organized crime groups, gang members, right-wing organizations, or other similar groups).
    • If the Company determines that the individual has previously violated a contract with the Company or is related to someone who has.
    • If the individual has previously been subject to measures outlined in Article 10 (Restrictions on Use and Registration Cancellation/Termination).
    • If the individual does not meet the membership qualifications or is deemed by the Company as unable to meet them.
    • If the Company reasonably determines, based on reasonable grounds, that the registration is inappropriate.

Article 5 (Formation of Service Use Contract and Commencement of Service Provision)

  • The Service use contract is formed when the Pre-Member reviews important matters regarding the Service's content, fees, and other key terms, agrees to these Terms, and completes the membership application procedure prescribed by the Company.
  • As a result, the Pre-Member will be able to use the Service as a member. The date when the Service use contract is formed will be considered the date of the contract's execution.

Article 6 (Usage Fees and Payment Method)

  • Members shall pay the usage fees for the Service, as separately determined by the Company and displayed on the Company’s website, using the method designated by the Company.
  • Regardless of the reason, if a male member is no longer able to receive or no longer needs to receive the Service during the valid period of the Service, the Company will not refund the usage fees.
  • The Company may change the usage fees if necessary due to changes in the content of the Service, business reasons, changes in laws, fluctuations in the economic situation, etc. In such cases, the Company can change the usage fees in accordance with Article 23 (Changes to these Terms).

Article 7 (Prohibited Acts)

  • Members shall not engage in any of the following acts in connection with the use of the Service, in addition to any other provisions specified in these Terms, or any act that the Company deems falls under any of the following:
    • Acts that violate laws or public order and morals (including voyeurism, eavesdropping, solicitation of prostitution, and drunk driving).
    • Acts related to criminal activity.
    • Verbal abuse, violence, harassment, stalking, or coercion related to withdrawal from the Service or resignation from the Company, directed at other members or Company employees.
    • Lending money or goods to other members.
    • Disclosing the ID, password, or any information obtained through the Service to a third party (including other members or talents).
    • Acts that infringe on the copyrights, trademarks, or other intellectual property rights contained in the Service or its content.
    • Commercial use of information obtained through the Service.
    • Acts that could interfere with the operation of the Company’s services.
    • Unauthorized access or attempts to access the system.
    • Collecting or accumulating personal information of other members.
    • Acts that cause disadvantage, damage, or discomfort to other members or third parties.
    • Impersonating another person, including other members.
    • Engaging in advertising, solicitation, or sales activities on the Service without the Company's permission.
    • If the Company determines that a member is part of a criminal organization or similar groups, or that the member is providing benefits directly or indirectly to anti-social forces related to the Company's services.
    • Acts that excessively burden the Service's network or systems.
    • Automatically accessing the Service through programs or similar means.
    • Engaging in reverse engineering, decompiling, disassembling, or attempting to analyze the Service, or using or distributing harmful programs such as computer viruses.
    • Threats, extortion, or similar acts demanding money or continuation of a relationship based on the attributes of the person obtained through dating or other interactions via the Service (including information such as marital status, public figures, workplace, etc.).
    • Bringing a third party, other than the member, to a registration interview or date without prior permission from the Company. However, with a valid reason such as a scouting, this may be permitted if prior approval is obtained from the Company. Whether permission is granted is based on the Company's discretion.
    • Providing false information about identity, occupation, background, etc., when using the Service.
    • Offering inappropriate financial or material inducements to the Company's employees (including bribery).
    • Any other act that the Company reasonably deems inappropriate for a member, or any act the Company deems improper.
  • If the member violates the above provisions or any other obligations under these Terms, the member shall pay the Company a penalty fee of 1,000,000 yen. If the actual damages exceed the penalty fee, the Company may claim the difference.

Article 8 (Suspension of Service Provision, etc.)

  • The Company may suspend or interrupt all or part of the provision of the Service without prior notice to the member if it determines that any of the following reasons exist:
    • When performing maintenance or updates to the computer systems related to the Service.
    • Due to business reasons, system overload, system malfunctions, maintenance, changes in laws, natural disasters, accidental incidents, power outages, communication failures, unauthorized access, or other force majeure circumstances that make it difficult to provide the Service.
    • Any other reason that the Company deems makes the provision of the Service difficult.
  • The Company will not be held responsible for any disadvantages or damages incurred by the member or third parties due to the suspension or interruption of the Service.
  • TThe Company will make reasonable efforts to give prior notice for changes, interruptions, or termination of the Service. However, in the case of emergency or unavoidable circumstances, this does not apply.

Article 9 (Early Withdrawal)

    A member may terminate the contract (hereinafter referred to as "early withdrawal") before the membership period expires by following the method prescribed by the Company.

    The Company will promptly process the member’s withdrawal request from the date the request is accepted and notify the member of the completion of the withdrawal process.

Article 10 (Restrictions on Use and Registration Cancellation/Termination)

  • The Company may suspend the use of all or part of the Service or terminate the Service use contract without prior notice if it determines that the member falls under any of the following conditions.
    The Company is not obligated to disclose the reasons for this determination.
    • If the member violates these Terms or any other obligations specified by the Company.
    • If the conditions in Article 4 (Application), Section 1 are no longer valid.
    • If it is discovered that the member falls under any of the conditions specified in Article 4 (Application), Section 3.
    • If the member delays the full or partial payment of the usage fees.
    • If it is discovered that there is false information in the registration details or if there are changes in the registration information that the member fails to report.
    • If the member stops payment, becomes unable to pay, or a petition for bankruptcy or similar procedures is filed.
    • If a seizure, provisional seizure, provisional disposition, compulsory execution, or auction petition is filed against the member.
    • If the member is in arrears with taxes or public charges and has had their property seized to secure payment.
    • If the Company determines that there has been a significant change in the member’s credit status.
    • If the member does not respond to inquiries from the Company for an extended period.
    • If the member is convicted of a criminal offense during the contract period. However, if there is any suggestion of criminal activity, the member's account will be suspended, and if their innocence is not proven within three months, they will be expelled.
    • If the member is listed on the blacklist specified by the Dating Club Association (JDA).
    • If the Company reasonably determines, based on reasonable grounds, that the use of the Service is inappropriate.
  • If the member falls under any of the above conditions or if the Company determines that they do, the member will lose any benefits related to the payment deadlines and must immediately fulfill all debts owed to the Company.
  • Even if the member is subject to temporary suspension of use as per Section 1, they are still obligated to pay the usage fees.
  • If the member's Service use contract is terminated based on this Article, they must immediately pay any outstanding fees to the Company.
  • The Company shall not be responsible for any damages incurred by the member due to the actions taken by the Company under this Article.

Article 11 (Management of ID and Password)

  • Members are responsible for properly managing their ID and password for this Service.
  • If a member requests a change or deletion of their ID or password, they must submit the request through the method prescribed by the Company.
  • Under no circumstances may members transfer, lend, or share their ID and password with a third party. If the combination of ID and password matches the registration information and is used to log in, the Company will consider the use as being by the member who registered the ID.
  • The Company shall not be held responsible for any damages caused by the use of the ID and password by a third party, except in cases where the Company is at fault due to willful misconduct or gross negligence.

Article 12 (Intellectual Property Rights, etc.)

  • Members acknowledge that all copyrights and other related intellectual property rights concerning the system of this Service, content related to this Service, and other elements are owned by the Company.
  • Members confirm that they are granted the right to use this Service only within the scope necessary for using the Service during the period of their use.
  • Members may not assign, pledge, or transfer the right to use this Service, or any reproduction of all or part of this Service to a third party, nor may they grant sublicenses, provide security interests, or transfer possession in any other way, unless they have obtained prior approval from the Company in accordance with the method separately specified by the Company. Additionally, they may not dispose of the right to use the Service or its reproductions in any other manner.

Article 13 (Disclaimer of Warranties and Limitations of Liability)

  • The Company does not explicitly or implicitly guarantee that this Service is free from any factual or legal defects (including defects, errors, bugs, infringements of rights, and issues related to safety, reliability, accuracy, completeness, effectiveness, suitability for a particular purpose, and security).
  • The Company shall not be liable for any damages arising from the use of this Service by members. However, this disclaimer shall not apply if the contract between the Company and the member concerning this Service (including these Terms) is classified as a consumer contract under the Consumer Contract Act.
  • Even in the case described in the previous paragraph, the Company shall not be liable for any damages caused to the member due to breach of contract or torts resulting from the Company’s negligence (except for gross negligence) under special circumstances (including cases where either the Company or the member could foresee or could have foreseen the occurrence of such damages).
  • The Company does not guarantee the accuracy or reliability of any advice, opinions, statements, or other information displayed, uploaded, or distributed through this Service by the Company, its partner companies, members, or other individuals or organizations.
    Members acknowledge that they are solely responsible for trusting such opinions, member profiles, advice, statements, or information. The Company shall not be held responsible for the actions of the member, whether online or offline. This legal notice and the disclaimers above do not exclude rights under mandatory laws (including the legal rights of users as consumers).
  • The Company shall not be held responsible for any transactions, communications, or disputes arising between members or between a member and a third party in relation to this Service.
  • The Company shall not be responsible for any damages arising from the leakage of personal information provided by the member during the use of the Service due to unauthorized access or misconduct by third parties, or due to the member's mismanagement, unless the Company is at fault due to willful misconduct or gross negligence.

Article 14 (Member's Liability for Damages)

  • If a member causes damage to the Company or any affiliated branch in relation to the use of this Service, the member shall compensate the Company or affiliated branch for such damage.
  • If a member receives a claim from a third party or if a dispute arises with a third party in connection with the Service, the member must immediately notify the affiliated branch of the details and, at their own cost and responsibility, handle the claim or dispute, and report the progress and outcome to the Company and the affiliated branch.
  • If the Company or an affiliated branch receives a claim from a third party or a dispute arises with a third party in connection with the member’s use of the Service, the member must, at their own cost and responsibility, handle the claim or dispute, report the progress and outcome to the Company, and compensate the Company for any amount the Company was forced to pay and any other damages.
  • If a member damages the reputation or credit of the Company, affiliated branches, other members, or the Company’s staff (including employees), or causes any mental or social harm (for example: publicly sharing or disseminating the Company’s employees’ photos or videos without consent, sending false or defamatory documents regarding a member or their partner’s workplace, etc.), the Company may suspend the member’s use of the Service and terminate their contract (force them to withdraw), and additionally, the Company may claim a penalty of 3,000,000 yen for damages caused by such actions (including damage to the Company’s reputation and public relations damage).
  • The actions listed in the previous paragraph include the following:
    ・Publishing, forwarding, leaking, or providing images or personal information of members, employees of the Company, affiliated branch employees, or others on the web without the consent of the individual, or allowing anyone other than the member to use it.
    ・Providing information to the other party’s workplace, school, media, or other external organizations, which affects the other party’s privacy or life (regardless of the magnitude of the impact).

Article 15 (Company's Liability for Damages)

  • The Company shall compensate the member for damages caused by the Company's intentional or grossly negligent actions during the provision of this Service.
  • The disclaimers in these Terms do not apply if the Company is at fault due to intentional misconduct or gross negligence.
  • The scope of damages to be compensated shall be limited to the ordinary damages actually incurred by the member (special damages, including lost profits, are not included), and the amount of damages to be compensated shall not exceed the amount of the usage fee received by the Company for the month in which the damage occurred. This Article shall apply to all damage compensation, regardless of the cause of action, including non-performance, breach of contract, obligation to restore to the original state, unjust enrichment, tort, and other claims.

Article 16 (Confidentiality)

  • Confidential information in this Service refers to technical, business, or other operational information disclosed to the member by the Company, which is explicitly marked as confidential.
  • Members must manage the confidential information provided by the Company or affiliated branches with due care and, unless prior written consent is obtained from the Company, must not provide, disclose, or leak such information to third parties.
  • Members are not obligated to maintain confidentiality in the following cases:
    • Information that the member already holds without a confidentiality obligation.
    • Information legally obtained from someone other than the Company without a confidentiality obligation.
    • Information that is generally available or has become available without violating this contract.
    • Information disclosed to third parties by the Company without imposing confidentiality obligations.
  • The member’s obligation to maintain confidentiality under this Article remains in effect even after the termination of this contract.

Article 17 (Exclusion of Anti-Social Forces)

  • The Company, affiliate stores, and members declare that they are not currently any of the following: organized crime groups, gangsters, quasi-members of gangs, companies associated with gangs, corporate extortionists, social movement leaders, or any other similar groups (hereinafter referred to as "anti-social forces"), nor do they belong to any corporation or organization where anti-social forces have substantial involvement in its management. They also guarantee that they will not fall into these categories in the future.
  • Should the member fall into any of the following categories, the Company and affiliate stores may terminate the contract without any notice, and are not obligated to compensate the member for any resulting damages.
    • When it is recognized that the member belongs to anti-social forces.
    • When it is recognized that anti-social forces are substantially involved in the member's management.
    • When it is recognized that the member is using anti-social forces.
    • When it is recognized that the member is providing funds or benefits to, or engaging with anti-social forces in any way.
    • When the member or a person involved in the member's management has a relationship with anti-social forces that is socially condemnable.
    • When the member, either directly or using a third party, engages in violent demands, unjust demands beyond legal responsibility, threatening behavior, violence, spreading rumors, falsehoods, damage to reputation, business interference, or any other similar actions.

Article 18 (Notification or Communication)

    The notification or communication between the member and the Company or affiliate stores shall be carried out in the manner prescribed by the Company. The Company will consider the current registered contact information as valid unless the member submits a change notice in accordance with the prescribed procedure. Notifications or communications made to such contact information will be considered to have reached the member at the time of transmission.

Article 19 (Prohibition of Assignment of Rights and Obligations)

Members may not assign their rights or obligations under the usage contract, or offer them as collateral, to any third party without the prior written consent of the Company.

Article 20 (Personal Information)

The Company and affiliate stores shall handle personal information appropriately in accordance with the "Privacy Policy" prescribed by the Company. Members agree to the contents of the "Privacy Policy" when using the service.

Article 21 (Registration and Use of Association)

If the Company suspends or terminates the use of all or part of the service or cancels the usage contract based on Article 7 (Prohibited Acts) or Article 10 (Use Restrictions and Registration Deletion/Termination) and determines that it is necessary, the Company may, at the request of the association the Company participates in (General Incorporated Association JDA, hereinafter referred to as "the Association"), provide necessary information such as the member's name, date of birth, gender, address, contact telephone number, email address, usage history, information on any disputes, and status of unpaid fees. Members agree in advance to the registration and use of such information by the Company.

Article 22 (Severability)

If any provision of this Agreement is deemed unlawful, invalid, or unenforceable by law or a court, the remaining provisions shall remain valid. Additionally, the unlawful, invalid, or unenforceable provision shall be replaced by the most legally enforceable provision that reflects its intent, or a reasonable interpretation shall be applied to make it legally enforceable.

Article 23 (Amendment of Terms and Conditions)

  • The Company may amend these terms and conditions based on the following conditions, pursuant to Article 548-4 of the Civil Code. After the amendment, the new terms will apply to the usage contract.
    • If the change aligns with the general interests of members.
    • If the change does not contradict the purpose of the contract, and the necessity, reasonableness, and other circumstances of the change are justifiable.
  • The Company will notify members of any changes to the terms, including the effective date and content of the changes, through the service platform or other methods prescribed by the Company.
  • Notwithstanding the above, if a member uses the service after being notified of the change, or if the member does not terminate the contract within a specified period after being notified, the member will be deemed to have agreed to the changes.

Article 24 (Governing Law)

These terms and conditions shall be governed by Japanese law.

Article 25 (Jurisdiction)

In the event of a dispute between the member and the Company related to the service, the Tokyo District Court or the Tokyo Summary Court shall have exclusive jurisdiction as the court of first instance, depending on the total amount in dispute.

PATOLO Member Agreement

These terms and conditions (hereinafter referred to as "this Agreement") apply to the use of PATOLO's services (hereinafter referred to as "this Service") provided by Universe Group (hereinafter referred to as "the Company") and are applicable to customers (hereinafter referred to as "Members") using this Service.
In addition to these terms, the common terms of Universe Group (hereinafter referred to as "Group Common Terms") also apply, and this Agreement complements the Group Common Terms as specific provisions for this Service.

Article 1 (Compliance with Rules)

  • This Agreement applies to all relations between the Company and the Member concerning the use of this Service. Members shall confirm and agree to the contents of the Group Common Terms and this Agreement before using the Service.
  • In the operation of this Service, the Company may set forth supplementary rules, guidelines, and other regulations. These shall form part of this Agreement and bind all members.
  • In case of any discrepancies between this Agreement and the Group Common Terms, this Agreement shall take precedence with respect to the operation and use of this Service.
  • Members shall comply with all rules, guidelines, detailed provisions, and related matters accompanying the Group Common Terms and these Terms and Conditions.

Article 2 (Definitions)

Unless otherwise specified, the following terms shall have the meanings defined below:

  • "Member" refers to an individual who has completed the registration procedure as prescribed by the Company and has been granted permission to use the Service.
  • "Male Member" refers to a member using the service intended for gentlemen.
  • "Female Member" refers to a member using the service intended for ladies.
  • "Pre-Member" refers to an individual who wishes to use the Service.
  • "Rejoining Pre-Member" refers to an individual who was previously a member but has been terminated from the service and now wishes to rejoin.
  • "Member Page" refers to a web page provided by the Company as part of this Service, where Members can check necessary information and input or output data.
  • "PATOLO Support" refers to the platform administrators responsible for registering and managing affiliate stores, managing participating users, editing date and payment data, and inspecting uploaded photos and images.
  • "Affiliate Store" refers to an individual or company that has signed a contract with the Company and completed the necessary procedures to provide this Service.
  • "Date" refers to an actual meeting between a male and female member arranged through this Service.
  • "Order Date" refers to a form of dating where an affiliate store mediates the arrangements between a male and female member.
  • "Auto Date" refers to a form of dating where the male and female members directly arrange the meeting.
  • "Transportation Fee" refers to the amount paid by the male member to the female member as compensation for the time she allocates for the date. The amount is set by the female member.
  • "Introduction Fee" refers to the price set for each female member, which is the amount paid to the Company by the member during the date.
  • "Scheduling Fee" refers to the fee paid by the member to the Company when using the Order Date service.
  • "Membership Fee" refers to the fee paid by male members on a monthly or annual basis to use the Service. It is the basic fee for receiving the service, separate from fees related to dates and other additional charges (such as transportation fees, introduction fees, scheduling fees, etc.).

Article 3 (Service Content)

  • This service supports the search for partners between men and women who are 18 years old or older (excluding high school students).
  • The specifications of this service will be separately determined by the company. The company may make changes such as improvements, additions, or deletions to the service specifications, and the members agree to these changes in advance.

Article 4 (Application)

  • The applicant must meet the age requirement (18 years or older) and other conditions specified by the company.
  • The applicant must pass the screening by the company or affiliated stores.
  • The company may refuse membership based on its own judgment after the screening.

Article 5 (Establishment of Service Use Agreement and Start of Service Provision)

  • The applicant must confirm the important matters regarding the service content, fees, and the use agreement, agree to these terms, and complete the application process as specified by the company.
  • The service use agreement is established, and the applicant acquires membership status when they complete the application process. The date the agreement is established is the date of contract formation.
  • The company will notify the member of the login information needed to access the member page via email or other means once the agreement is confirmed.
  • A member may cancel their membership at any time by notifying the company through the designated withdrawal application form. This can be done for any reason.
  • When cancellation is completed, the following will apply:
    • Any accumulated points will be forfeited and will not be refunded.
    • Paid membership fees will not be refunded.
    • Any confirmed dates for meetings will be canceled.
  • If a member wishes to rejoin after cancellation, they will be subject to the company's screening, and the rejoining eligibility will be determined.
  • If a member wishes to rejoin within one month after contract termination, the decision will be made after discussion with the affiliated store.

Article 6 (Points)

  • Members may use points for payment of introduction fees, scheduling fees, and other designated purposes within the service.
  • Points can be purchased at a rate of 1.1 yen per point and may also be granted to members as part of promotions or rewards.
  • Points are valid for 180 days from the date of purchase or granting, and can only be used within this period.
  • If a member withdraws from the service, any unused points will be forfeited, and no cash refund will be provided.
  • Points purchased by the member cannot be refunded or canceled under any circumstances.

Article 7 (Service Fees and Payment)

  • The following fees apply to use of the service:
    ・Membership Fee: The basic fee for male members to use the service (monthly or annual renewal).
    ・Introduction Fee: A fee that arises when a date application is made (the female member may bear this cost).
    ・Scheduling Fee: A fee that arises when adjusting the date in the case of an order date.
  • Membership fees are set to automatically renew on a monthly or annual basis, and unless cancellation or withdrawal is completed at least one month before the expiration of the current term, the renewal fee will be automatically charged to the credit card.
  • If a member fails to complete the necessary procedures on their own responsibility, resulting in unintended contract termination or renewal, the company will bear no responsibility.
  • Introduction fees and scheduling fees are confirmed when a date application is made and will not be refunded even if the member cancels the date.
  • Membership fees, introduction fees, and scheduling fees will not be refunded if a member submits a mid-term withdrawal request during the contract period or if the service is suspended for any reason, whether at the company's discretion or due to the member's circumstances.

Article 8 (Dates and Cancellations)

  • This Agreement applies to all relationships between the Member and the Company concerning the use of this service. The Member agrees to use the service only after confirming and agreeing to all contents of the Group Common Terms and this Agreement.
  • In operating the service, the Company may set additional rules, guidelines, and regulations. These will form part of this Agreement and will be binding on all members.
  • In case of a discrepancy between this Agreement and the Group Common Terms, the terms of this Agreement will prevail regarding the operation and use of this service.
  • The Member agrees to comply with all rules, guidelines, regulations, and matters of similar nature attached to the Group Common Terms and this Agreement.

Article 9 (Prohibited Acts)

The Member must not engage in any act that falls under or is judged by the Company as falling under the following, in addition to those separately specified in this Agreement. If such acts are discovered, the membership will be revoked, and the member will not be refunded any points or monthly fees.

  • Providing false information, either wholly or partially, to the Company
  • Engaging in dating via chat without using the service's official date-confirmation system
  • Sharing contact details (phone numbers, email addresses, social media accounts, etc.) with other members before the date takes place
  • Engaging in or promoting prostitution or related activities

Article 10 (Use Restrictions, Registration Deletion/Termination)

  • The Company may suspend or delete the member’s account without prior notice if any of the following conditions apply:
    ・Violating the rules in Article 9 (Prohibited Acts)
    ・The Member is acting as an agent of a affiliated store
    ・Engaging in other actions that the Company deems inappropriate for the operation of the service or as a member
  • If the membership is deleted, the following will apply:
    ・All points held by the member will expire, and no refunds will be issued
    ・Any paid membership fees will not be refunded
    ・All confirmed date bookings will be canceled

Article 11 (Customer Support Desk)

For inquiries, including personal information handling, please contact:
Universe Japan Corporation (PATOLO Division)
TEL: 050-3155-1800 (Weekdays 11:00–18:00)
E-Mail:contact@patolo.jp

End

THE SALON Member Agreement

This terms and conditions (hereinafter referred to as "this Agreement") sets the terms for the use of THE SALON service (hereinafter referred to as "this Service") provided by Universe Group (hereinafter referred to as "the Company"). This Agreement applies to the customers (hereinafter referred to as "members") who use the service.
In addition to the terms set by Universe Group (hereinafter referred to as "Group Common Terms"), this Agreement supplements and applies specifically to this Service.

Article 1 (Compliance with Rules)

  • This Agreement applies to all relationships between the Member and the Company regarding the use of this Service. The Member agrees to use the service only after confirming and agreeing to all contents of the Group Common Terms and this Agreement.
  • The Company may establish additional rules, guidelines, and specific terms (hereinafter referred to as "individual provisions") in relation to the use of this Service. These individual provisions form part of this Agreement and are binding on all members.
  • If there is any conflict between the provisions of this Agreement and the individual provisions, the individual provisions will take precedence unless explicitly stated otherwise.
  • The Member agrees to comply with all rules, guidelines, regulations, and matters of similar nature attached to the Group Common Terms and this Agreement.

Article 2 (Definitions)

In addition to the definitions provided in Article 2 of the Group Common Terms, the following are defined:

  • "Class" refers to the type of membership established by the Company.

Article 3 (Content of this Service)

  • This service provides introductions to female members and matching support through concierge services according to the member’s preferences.
  • The service aims to facilitate free interaction between a male and a female and does not guarantee marriage or dating.
  • During the introduction, a 20-minute "Feeling Time" will be set in the matching room to confirm mutual impressions.
  • After the "Feeling Time", the female member will leave, and the member will notify the concierge if they wish to proceed with the date.

Article 4 (Conditions for Application and Membership Qualifications)

  • Only gentlemen who meet the following conditions can apply for this Service:
    ・Annual income of 40 million yen, or assets of 80 million yen, with proof of documentation.
    ・A male who is over 40 years old.
    ・A male with a stable job.
    ・A person who can disclose their real name and contact details to the salon.
    ・A person who is mentally and financially stable and can behave with dignity.
  • If arrested or indicted after joining, the member will be prohibited from further introduction or visiting until proven innocent. If convicted, the member will be forcibly terminated, and no refund of the annual fee will be provided.
  • Membership for individuals connected with organized crime groups is strictly prohibited.

Article 5 (Fees and Payment Methods)

In addition to Article 6 of the Group Common Terms, the following content is specified:

  • Fees charged to male members include membership fees, renewal fees, and setting fees, with charges corresponding to the membership class set by the Company.
    • Membership fees are due upon the conclusion of the contract. The service can be used once payment is confirmed.
    • Renewal fees will be charged after the second year of membership if the member continues to use the service, with the membership contract being renewed upon payment confirmation.
    • Setting fees arise once an introduction meeting at the store is confirmed.

Even if the matching is not successful or the date does not take place, the member is required to pay half of the setting fee. In cases (1), (2), and (3), if the member requests mid-term cancellation during the contract period or if the service is suspended due to the Company's judgment or the member's circumstances, the annual membership fee will not be refunded.

Article 6 (Prohibited Acts)

During "Feeling Time," exchanging contact details or making statements or actions that suggest prostitution is strictly prohibited.

Article 7 (Regarding the Setting/Face-to-Face Meeting)

  • The concierge will listen to the male member's preferences and arrange the schedule for the face-to-face meeting on the day of the introduction.
  • At THE SALON location, there will be a 20-minute conversation to decide whether to proceed with the date or not.
  • The female member may decline the date.
  • The company will not disclose the member’s personal information to other members or third parties without the member’s consent.
    If the member wishes to pursue a relationship with the date partner, the member shall, at their own responsibility on the day of the date, confirm and obtain the contact information of the other member.

Article 8 (Cancellation of Setting/Face-to-Face Meeting)

If the member cancels after the setting schedule has been confirmed due to their own convenience, no compensation or alternative services can be claimed.

Article 9 (Denial of Warranty and Disclaimer)

  • The information of female members provided by the concierge is based on self-reports and does not guarantee complete accuracy.
  • Male and female members will use a designated salon name, and their real names will remain confidential.
  • The relationship with the female member is within the scope of free love, and the salon does not manage or force any content regarding the relationship.
  • Even if the female member cancels the visit, no compensation or service provision will be provided.
  • To prevent matching with known women, cameras are installed in the rooms, and if the female member requests, the male member’s appearance can be checked in advance. (If they are acquaintances, it will be treated as a cancellation.)
  • Any issues between the genders after the "Feeling Time" are the responsibility of the member.
  • This service cannot disclose the member’s personal information to the other party.

Article 10 (Customer Inquiry Desk)

For inquiries regarding personal information handling, please contact as follows:
THE SALON
TEL: 0120-979-958 (11:00 AM to 6:00 PM)
Closed on Sundays
E-Mail:info@thesalon.tokyo

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UNIVERSE Club Membership Terms

These Terms and Conditions (hereinafter referred to as "Terms") are established by Universe Group (hereinafter referred to as "the Company") for the use of the UNIVERSE Club services (hereinafter referred to as "the Service"), and apply to customers (hereinafter referred to as "Members") who use the Service.
In addition to these Terms, the general terms and conditions established by the Universe Group (hereinafter referred to as "Group Common Terms") also apply, but these Terms will complement the Group Common Terms and will apply as provisions specific to this Service.

Article 1 (Compliance with Rules)

  • Members must comply with all the provisions of the Group Common Terms and these individual Terms.

Article 2 (Definitions)

In addition to the provisions of Article 2 of the Group Common Terms, the following terms are defined:

  • 「"Class" refers to the member categories defined by the Company.
  • Date refers to an actual meeting between male and female members through the Service, or exchanging contact information instead of meeting.
  • Transportation Fee refers to the amount that the male member gives to the female member in gratitude for freeing up time for the date, not to be confused with the travel expenses for attending a date arranged by the Company.
  • "Pausing Membership" refers to a temporary suspension of use of the Service. During this period, all usage, including accessing the member page, is prohibited.

Article 3 (Content of the Service)

  • The provisions of Article 3 of Universe Group Common terms and conditions apply.

Article 4 (Application)

In addition to the provisions of Article 4 of Universe Group Common terms and conditions, the following apply:

  • The following age requirements must be met:
    • Must be an adult (18 years old or older).
    • Must not be a high school student or in a similar age group.

Article 5 (Establishment of the Service Usage Contract and Start of Service)

In addition to the provisions of Article 5 of the Group Common Terms, the following apply:

  • The fees charged to male members by the Company include: (1) Registration fee, (2) Renewal fee, (3) Setting fee, (4) Class upgrade fee. These fees will be charged according to the class settings defined separately by the Company.
    • The registration fee becomes payable on the contract signing day. Once the payment is confirmed, the member will be able to log in and use the Service.
    • The renewal fee is not charged in the first year. At the start and after the second year of membership, the member must pay the renewal fee as defined separately by the Company. Once the payment is confirmed, the Service use contract will be renewed.
    • The setting fee becomes payable when a date application is made, and if the schedule is confirmed. The fee is invoiced according to the Company’s designated method. If payment is not confirmed by the day before the date, the date will be canceled.
    • The class upgrade fee becomes payable when the member requests to upgrade to a higher class, and the Company agrees to the request. Once payment is confirmed, the class upgrade will be completed.

Regardless of the reason, if the member requests early termination of the contract or if the Service is suspended due to the member's or the Company's decision, there will be no prorated refund for the Registration fee, Renewal fee, or class upgrade fee.

Article 6 (Service Fees and Payment Methods)

In addition to the provisions of Article 6 of the Group Common Terms, the following apply:

  • If the male member delays in paying the service fees, they will be required to pay a late penalty of 14.6% annually.

Article 7 (Points)

  • Male members may use points.
  • Points can be purchased at a rate of 1 point = 1 yen, and they may also be awarded by the company as part of special benefits.
  • Deposited points can be used in full or in part for setting fees or annual membership fees.
  • Points can be used during the contract period and within the validity period.
  • If the contract is terminated or the membership is canceled or revoked before the end of the contract, the points will expire and will not be refunded in cash.
  • The validity period of points is 180 days from the day following the day the points were purchased or awarded, until 23:59 on the last day.
  • Points closest to their expiration date will be used first.
  • The points will be considered used based on the actual payment date, rather than the date of the scheduled meeting.
  • If a payment is canceled, the originally set validity period for the points will apply.
  • Points cannot be refunded in cash once they are purchased or granted.

Article 8 (Date Setting)

  • Male members can request to schedule a date through their member page. Please provide your preferred date and meeting location. The date will be between one male member and one female member. However, in specific programs or events set by the company, it may be possible to arrange a date with multiple male and female members.
  • Members who have previously scheduled a date through this service are not eligible to make a new request. Additionally, no third party, regardless of gender, can attend or replace a member for the date.
  • On the day of the date, the meeting will be arranged after the female member arrives at the designated location. She will then call the male member directly from her mobile phone. The male member agrees not to file complaints with the female member or the company if the call comes from an unknown number.
  • On the date, the male member must provide the female member with the transportation fee set by the company. The male member is free to offer more than the specified amount, but the female member is prohibited from requesting a transportation fee greater than the one specified by the company.
  • The company will not disclose a member's personal information to any other member or third party without the member's consent. If a member wishes to pursue a relationship, it is their responsibility to confirm and obtain the contact details of the other party.
  • The company does not guarantee the number of introductions, the success of the date scheduling, or compatibility between the members. Additionally, at the request of a member, the company may stop providing the member’s introduction information.
  • For the meeting location and time, these should be confirmed with the company at least 72 hours prior to the desired date time. If the desired date time is within 72 hours from the offer, please confirm and notify the company as soon as possible.

Article 9 (Cancellation of Date Scheduling)

  • Once a date has been confirmed, cancellations or member substitutions due to a member’s personal circumstances are, in principle, not allowed. After the date is confirmed, a member scheduled for the date may change their profile (including but not limited to the dating type, which can be freely modified without the company’s approval). Even in such cases, the member cannot cancel the date.
  • Notwithstanding the preceding paragraph, if the company determines that there are unavoidable circumstances such as disasters, accidents, global events, or government directives, a member may cancel the date. If the reason or actions for the cancellation by the member are deemed malicious, the scheduling fee paid in advance may not be refunded, whether in points or cash.
  • If, after the date has been confirmed, the female member cancels, the company will either reschedule the date, arrange a date with another female member, or refund points. No cash refund will be provided. Additionally, the member agrees not to claim any compensation or services resulting from the cancellation.

Article 10 (Contract Duration)

  • Male Member Contract Duration
    • The validity period of the usage contract is one year from the date of contract conclusion.
    • If the male member does not provide written notice or an electronic indication of their intention not to renew the contract at least one month before the expiration of the period stated above, the contract will be automatically extended for another year, and the same procedure will apply thereafter.
    • However, if the annual membership fee specified in Article 5 (Establishment of the Service Usage Contract and Start of Service) Section 2, Subsection 2 is not paid by the due date, the contract will be terminated.
    • 会If the member uses the class-up option as per Article 5, Section 2, Subsection 4, the validity period will be one year from the date of class-up confirmation.
  • Female Member Contract Duration
    • The validity period of the usage contract is six months from the date of contract conclusion.
    • If the female member does not provide written notice or an electronic indication of their intention to continue within 14 days after the expiration of the previous period, the contract will be terminated.
    • The contract may only be renewed for another six months with mutual agreement between the company and the female member.

Article 11 (Re-registration and Leave of Absence)

  • After the termination of the contract, if a person wishes to re-register and use the service again, they will be subject to re-evaluation, and the decision will be made after consultation between the company and the person seeking re-registration.
  • For male members' membership period and leave of absence, the following applies:
    • If a person wishing to re-register uses the service again, they must pay the entrance fee outlined in Article 5 (Establishment of the Service Usage Contract and Start of Service) Section 2. If the re-registration occurs within one month after the termination of the contract, the decision will be made after consultation between the company and the person wishing to re-register.
    • A leave of absence (extension of membership period) may only be granted in the following cases, and the period can be extended (carried over) for up to 6 months:
      If the member is unable to physically attend a date due to a long-term business trip abroad.
      If the member is unable to physically attend a date due to a long-term hospitalization.
    • If the leave of absence situation is resolved and the member wishes to resume using the service, they must submit documents to the company to prove the situation, and the company will review the case and approve the extension.
  • For female members' re-registration and leave of absence, the following applies:
    • If re-registration occurs within one month after the termination of the contract, the decision will be made after consultation between the company and the person wishing to re-register.
    • A leave of absence is decided each time through consultation between the company and the person wishing to take the leave.

Article 12 (Prohibited Actions)

  • Members shall not engage in any of the following actions, which are judged by the company to fall under one or more of the conditions outlined in the Group Common Regulations, Article 7, Article 16, or in this Article:
    • Using the service for illegal purposes.
    • Introducing other members to third parties, including the company's members, or soliciting them to join other dating clubs or similar industries.
    • Canceling a date in a malicious manner as judged by the company (including cancellations without prior contact to the company, but not limited to this).
    • Disclosing or transmitting internal information such as the class assigned to female members or other confidential details to other members or third parties.

Article 13 (Usage Restrictions and Account Cancellation/Termination)

In addition to the provisions outlined in Article 10 of the Group Common Regulations, the following applies:

  • If the member’s usage contract is canceled by the company under this Article, the company shall not refund any payments made by the member, including but not limited to the registration fee, setting fee, and any deposited points.

Article 14 (Disclaimers and Exclusions of Liability)

In addition to the provisions outlined in Article 13 of the Group Common Regulations, the following applies:

  • The Company will make its best efforts in the operation of Article 7 (Points) based on the technological standards at the time, but does not guarantee that no issues will occur. The Company will not be held responsible for any damages arising from system interruptions, delays, suspensions, or data loss due to issues such as communication line failures, computer malfunctions, or other obstacles, nor for any issues related to the use of points or unauthorized access to data.

Article 15 (Dispute Resolution and Compensation for Damages)

In addition to the provisions outlined in Article 14 of the Group Common Regulations, the following applies:

  • Members shall make efforts to resolve any disputes between them in good faith.
    If communication with a partner is refused, members must cooperate with the police and provide relevant information if necessary.

Article 16 (Changes to These Terms)

In addition to the provisions outlined in Article 14 of the Group Common Regulations, the following applies:

  • The company may change these Terms at any time in accordance with Article 548-4 of the Civil Code if any of the following applies. The changes to these Terms will apply to the contract after the amendment.
    • If the changes are in the general interest of the members.
    • If the changes do not contradict the purpose of the contract and are reasonable in light of the necessity of the changes, the appropriateness of the content after the changes, and other related circumstances.
  • When the company makes changes to these Terms, the company will notify the members of the effective date of the changes and display the revised terms on the service or notify the members through other means prescribed by the company.
  • Notwithstanding the previous two paragraphs, if the member uses the service after the changes to the Terms have been communicated or if the member does not proceed with the cancellation process within the prescribed period, the member will be deemed to have agreed to the changes to these Terms.

Article 17 (Customer Support Desk)

For inquiries regarding the handling of personal information, the customer support desk is as follows:
Universe Japan Inc.
TEL: 03-4405-4014 (Weekdays 11:00–18:00)
*Closed on Sundays
E-Mail:contact@universe-club.jp

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